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En diciembre los envíos se podrán demorar por razones externas a la empresa.En diciembre los envíos se podrán demorar por razones externas a la empresa.En diciembre los envíos se podrán demorar por razones externas a la empresa.
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Home.Terms and conditions of sale

Terms and conditions of sale

PROCEDURE AND METHOD OF PAYMENT FOR PRODUCTS

  1. To make any purchase on www.puenterobles.com, the User must be registered with their real data. If this is not the case, www.puenterobles.com is not responsible for the correct delivery of the products.
  2. The User who purchases a product through the Store must make the payment through the payment systems specifically detailed in the Store, bank transfer, credit card or PayPal, paying the appropriate fees that each method is requested.
  3. At the time of placing the order, www.puenterobles.com will send an email to the User, confirming the purchase. This email will detail the characteristics of the Product, its price and shipping costs. From the User Area, you can track all your orders and know the status of it.
  4. The order confirmation sent by www.puenterobles.com is not valid as an invoice, only as proof of purchase. www.puenterobles.com will send with the Product the invoice corresponding to it, provided that it is requested.
  5. The discount coupons are not applicable to shipping and handling fees and cannot be combined with other offers.

SHIPPING

  1. Products purchased through the Store will be sent to the delivery address indicated by the User once payment has been verified, with a maximum delivery time of 72 working hours (1 to 3 days). Although if they are outside Spain, delivery may be delayed up to 10 days.
  2. The delivery service of www.puenterobles.com is carried out in collaboration with different logistics operators of recognised prestige. Therefore, www.puenterobles.com is not responsible for any possible damage that may be caused in the transfer of the products.
  3. The cost of shipping is not included in the price of the Products.

    • Shipments in the Peninsula:
      Shipping without cold. Products: Sausage, Ham, Shoulder, Loin and Cheese: 6,60 €.
      ALL ORDERS OVER 99,50 € WILL HAVE FREE SHIPPING COSTS.

    • Shipments to Portugal:
      Shipments without Cold. Products: Sausage, Ham, Shoulder, Loin and Cheese: 11.50 €.
      ALL ORDERS OVER 100 € WILL HAVE FREE SHIPPING COSTS.

    • Deliveries to Balearic Islands:
      Shipments without cold. Products: Sausage, Ham, Shoulder, Loin and Cheese: 11.50 €.
      ALL ORDERS OVER 100 € WILL HAVE FREE SHIPPING.

    • European Union Zone I: Belgium, Germany, France, Croatia, Italy, Luxembourg, Portugal, Slovenia.
      Shipments without cold. Products: Sausage, ham, shoulder, loin, sausages and cheese: 18 €.
      ALL ORDERS OVER 250 € WILL HAVE FREE SHIPPING COSTS.

    • European Union Zone II: Finland, Sweden, Estonia, Latvia, Lithuania, Poland, Slovakia, Romania, Austria, Netherlands, Malta, Czech Republic, Bulgaria, Greece, Denmark, Cyprus, Hungary.
      Cold Free Shipping. Products: Sausage, ham, shoulder, loin, sausages and cheese: 25 €.
      ALL ORDERS OVER 300 € WILL HAVE FREE SHIPPING COSTS.

    • Shipments to the Canary Islands:
      Shipments without Cold. Products: Sausage, Ham, Shoulder, Loin and Cheese: 25,00 €.

  4. The products are shipped in accordance with Spanish and EU regulations on the transport of perishable foodstuffs, and are therefore sent under suitable temperature conditions that preserve the food's cold chain.
  5. All our hams arrive wrapped in netting and are shipped in individual boxes. The rest of the sausage is vacuum packed. As for the fresh product, the shipping method is vacuum-packed or frozen (depending on the product), which provides security and resistance in the shipment.

For logistical reasons, during the months of November and December, shipments may be delayed for reasons beyond the company's control. We apologise for any inconvenience.

RETURN OF PRODUCTS

  1. The return of products purchased from www.puenterobles.com will be made only and exclusively when it is demonstrated that the product is in poor condition and provided that 48 hours (2 days) have not passed since receipt of the product.
  2. In order to exercise this right it is necessary to keep the original packaging of the product and that it has not been used, being at the customer's expense the cost of return.

CUSTOMER SERVICE

For any incident, claim or exercise of their rights, the User may send an e-mail to info@puenterobles.com or call +34 633 163 447

 

Puente Robles